Market Note: Comprehensive Unified Communications Solution
Voice and Telephony
Estimated market size: $20 billion
CAGR: 8%
Key vendors: Cisco, Avaya, Mitel, RingCentral, 8x8
Video Conferencing and Collaboration
Estimated market size: $15 billion
CAGR: 12%
Key vendors: Zoom, Cisco Webex, Microsoft Teams, Google Meet, LogMeIn
Messaging and Presence
Estimated market size: $5 billion
CAGR: 10%
Key vendors: Slack, Microsoft Teams, Cisco Jabber, Google Chat, Mattermost
Unified Messaging
Estimated market size: $3 billion
CAGR: 6%
Key vendors: Microsoft Exchange, Google Workspace, Cisco Unity Connection, Mitel MiCollab
Collaboration Tools
Estimated market size: $10 billion
CAGR: 15%
Key vendors: Microsoft 365, Google Workspace, Atlassian, Asana, Monday.com
Mobility and BYOD
Estimated market size: $8 billion
CAGR: 20%
Key vendors: MobileIron, VMware AirWatch, Citrix Endpoint Management, Microsoft Intune
Contact Center Integration
Estimated market size: $12 billion
CAGR: 14%
Key vendors: Genesys, NICE inContact, Five9, Talkdesk, 8x8
UC as a Service (UCaaS)
Estimated market size: $25 billion
CAGR: 25%
Key vendors: RingCentral, 8x8, Zoom Phone, Microsoft Teams Phone System, Cisco Webex Calling
Interoperability and Integration
Estimated market size: $5 billion
CAGR: 8%
Key vendors: Mitel, Ribbon Communications, Oracle, Avaya, Cisco
Security and Compliance
Estimated market size: $6 billion
CAGR: 18%
Key vendors: Palo Alto Networks, Cisco, Fortinet, Check Point, Symantec
Administration and Management
Estimated market size: $4 billion
CAGR: 10%
Key vendors: Cisco Prime Collaboration, Avaya Aura System Manager, Nectar UC Management Platform, IR Prognosis
Artificial Intelligence and Automation
Estimated market size: $3 billion
CAGR: 40%
Key vendors: Google Dialogflow, Amazon Lex, IBM Watson, Microsoft Bot Framework, Kore.ai
Comprehensive Unified Communications Solution
1. Voice and Telephony
1.1. IP-PBX systems
1.1.1. Call routing and forwarding

1.1.2. Interactive Voice Response (IVR)
1.1.3. Call recording and monitoring
1.2. VoIP (Voice over IP)
1.2.1. SIP trunking
1.2.2. Quality of Service (QoS) management
1.3. Cloud-based phone systems
1.3.1. Hosted PBX
1.3.2. UCaaS (Unified Communications as a Service)
1.4. Integrated voicemail
1.4.1. Visual voicemail
1.4.2. Voicemail-to-email
2. Video Conferencing and Collaboration
2.1. Web conferencing
2.1.1. Screen sharing and remote desktop control
2.1.2. Whiteboarding and annotation

2.1.3. Webinars and webcasts
2.2. Room-based video conferencing
2.2.1. Dedicated hardware endpoints
2.2.2. Multi-party video bridges
2.3. Desktop and mobile video
2.3.1. Softphone applications
2.3.2. WebRTC-based video
2.4. Telepresence
2.4.1. Immersive room systems
2.4.2. Life-size video
3. Messaging and Presence
3.1. Instant messaging (IM)
3.1.1. One-to-one and group chat
3.1.2. File transfer and screen sharing
3.2. Presence
3.2.1. Real-time status updates
3.2.2. Calendar integration
3.3. Enterprise social networking
3.3.1. Employee profiles and directories
3.3.2. Activity feeds and microblogging
3.4. Persistent team collaboration spaces
3.4.1. Threaded conversations
3.4.2. Content repositories
3.5. SMS/text messaging integration
3.5.1. SMS gateways
3.5.2. SMS-to-IM bridging
4. Unified Messaging
4.1. Integrated voicemail
4.1.1. Single inbox for voicemail, email, and faxes
4.1.2. Speech-to-text transcription
4.2. Email integration
4.2.1. Click-to-call from email clients
4.2.2. Presence status in email
4.3. Fax integration
4.3.1. Inbound fax-to-email
4.3.2. Outbound email-to-fax
4.4. Voice-to-text and text-to-voice
4.4.1. Voicemail transcription
4.4.2. Text-to-speech email reading
5. Collaboration Tools
5.1. File sharing and document collaboration
5.1.1. Cloud-based file storage
5.1.2. Real-time co-authoring
5.1.3. Version control and history
5.2. Virtual workspaces
5.2.1. Team sites and wikis
5.2.2. Project management tools
5.3. Whiteboarding and annotation
5.3.1. Digital whiteboarding
5.3.2. Screen annotation and markup
5.4. Integrated calendars and scheduling
5.4.1. Shared calendars
5.4.2. Meeting scheduling assistants
6. Mobility and BYOD (Bring Your Own Device)

6.1. Mobile UC clients
6.1.1. Smartphones and tablet apps
6.1.2. Wearables integration
6.2. Fixed-mobile convergence (FMC)
6.2.1. Single-number reach
6.2.2. Call handoff between devices
6.3. Mobile device management (MDM)
6.3.1. Device enrollment and provisioning
6.3.2. Remote wipe and lock
6.4. Mobile security and compliance
6.4.1. Encryption and data loss prevention (DLP)
6.4.2. Policy enforcement
7. Contact Center Integration
7.1. Multichannel communication
7.1.1. Voice, email, chat, social media
7.1.2. SMS and messaging app integration

7.2. Intelligent call routing
7.2.1. Skills-based routing
7.2.2. Customer data-driven routing
7.3. Analytics and reporting
7.3.1. Real-time and historical reporting

7.3.2. Sentiment analysis and quality management
7.4. CRM integration
7.4.1. Click-to-call and automatic contact record creation
7.4.2. Agent screen pops and context passing
7.5. Workforce optimization
7.5.1. Workforce management and scheduling
7.5.2. Quality monitoring and agent training
8. UC as a Service (UCaaS)
8.1. Cloud-based UC
8.1.1. Multi-tenant platforms
8.1.2. Private cloud deployments
8.2. Hybrid UC
8.2.1. Mix of on-premises and cloud components
8.2.2. Cloud bursting and failover
8.3. Managed UC services
8.3.1. Fully hosted and managed UC
8.3.2. Monitoring and troubleshooting
8.4. Vertical-specific UCaaS solutions
8.4.1. Industry-specific feature sets and integrations
8.4.2. Compliance-ready deployments
9. Interoperability and Integration
9.1. Standards-based protocols
9.1.1. SIP, XMPP, WebRTC
9.1.2. H.323 and MGCP
9.2. API and SDK support
9.2.1. REST APIs and webhooks
9.2.2. UC platform-specific SDKs
9.3. Integration with business applications
9.3.1. Salesforce, ServiceNow, Zendesk
9.3.2. Oracle, SAP, Microsoft Dynamics
9.4. Integration with productivity suites
9.4.1. Microsoft 365 and Teams
9.4.2. Google Workspace
9.5. Legacy system integration and migration
9.5.1. PBX and voicemail system integration

9.5.2. Phased migration and coexistence
10. Security and Compliance
10.1. Encryption
10.1.1. Secure Real-time Transport Protocol (SRTP) for media
10.1.2. Transport Layer Security (TLS) for signaling
10.1.3. End-to-end encryption for IM and file transfer
10.2. Authentication and access control
10.2.1. Multi-factor authentication (MFA)

10.2.2. Single sign-on (SSO) and identity management
10.2.3. Role-based access control (RBAC)
10.3. Regulatory compliance
10.3.1. HIPAA for healthcare
10.3.2. FINRA for financial services
10.3.3. GDPR for privacy
10.4. Secure guest access and federation
10.4.1. External user authentication and authorization
10.4.2. Cross-company UC federation

10.5. Fraud detection and prevention
10.5.1. Call admission control and toll fraud prevention
10.5.2. Spam and phishing detection for messaging
11. Administration and Management
11.1. Centralized provisioning and configuration
11.1.1. Web-based administration portals
11.1.2. Bulk user provisioning and synchronization
11.2. Policy-based management
11.2.1. User and device profiles

11.2.2. Compliance policies and enforcement
11.3. Performance monitoring and analytics

11.3.1. Real-time dashboard and alerts
11.3.2. Historical reporting and trending
11.4. Billing and resource allocation
11.4.1. Call detail records and accounting
11.4.2. Resource consumption tracking
11.5. Help desk and user support tools
11.5.1. Remote diagnostics and troubleshooting
11.5.2. Self-service user portals
12. Artificial Intelligence and Automation

12.1. AI-powered virtual assistants and chatbots
12.1.1. Natural language processing and understanding
12.1.2. Intelligent call routing and self-service
12.2. Sentiment analysis and real-time translation
12.2.1. Emotion detection for customer service
12.2.2. Multi-language support and translation
12.3. Meeting transcription and note-taking
12.3.1. Real-time transcription and closed captioning

12.3.2. Automatic meeting minutes and summaries
12.4. Automated workflows and process optimization
12.4.1. Robotic process automation (RPA)
12.4.2. AI-driven workflow optimization
12.5. Predictive analytics and proactive problem resolution
12.5.1. Anomaly detection and predictive maintenance
12.5.2. AI-assisted troubleshooting and root cause analysis
Strategic Planning Assumptions for Voice and Telephony:
2025: 60% of organizations will have migrated their voice infrastructure to cloud-based solutions. AI-powered call routing will be a standard feature in 40% of IP-PBX systems.
2026: Voice analytics powered by AI will be used by 50% of businesses to improve customer service and employee productivity. Biometric authentication for voice calls will be adopted by 30% of enterprises.
2027: 70% of organizations will have implemented AI-driven predictive maintenance for their voice infrastructure, reducing downtime by 50%.
2028: Holographic conferencing will be available in 20% of meeting rooms, enhancing the immersive experience of remote collaboration.
2029: 80% of customer service interactions will be handled by conversational AI agents, with human agents focusing on complex issues.
2030: 90% of phones will have built-in real-time translation capabilities, enabling seamless multilingual communication.
2031: Fully autonomous AI systems will manage 50% of enterprise voice networks, optimizing performance and security in real-time.
2. Video Conferencing and Collaboration
2.1. Web conferencing
2.1.1. Screen sharing and remote desktop control
2.1.2. Whiteboarding and annotation
2.1.3. Webinars and webcasts
2.2. Room-based video conferencing
2.2.1. Dedicated hardware endpoints
2.2.2. Multi-party video bridges
2.3. Desktop and mobile video
2.3.1. Softphone applications
2.3.2. WebRTC-based video
2.4. Telepresence
2.4.1. Immersive room systems
2.4.2. Life-size video
Strategic Planning Assumptions for Video Conferencing and Collaboration
2025: Virtual and augmented reality will be integrated into 30% of video conferencing solutions, creating immersive collaboration experiences.
2026: AI-powered virtual meeting assistants will be used in 50% of web conferences, providing real-time transcription, translation, and action item tracking.
2027: Holographic telepresence will be available in 15% of boardrooms, enabling life-like remote participation.
2028: 60% of video conferencing endpoints will have 8K resolution and spatial audio, delivering ultra-realistic experiences.
2029: AI-driven video analytics will be used in 70% of meetings to provide real-time sentiment analysis and engagement metrics.
2030: 80% of collaboration spaces will be equipped with intelligent ambient computing devices, seamlessly integrating physical and virtual interactions.
2031: Fully immersive virtual collaboration environments will be used by 40% of remote teams, blurring the lines between physical and digital workspaces.
3. Messaging and Presence
3.1. Instant messaging (IM)
3.1.1. One-to-one and group chat
3.1.2. File transfer and screen sharing
3.2. Presence
3.2.1. Real-time status updates
3.2.2. Calendar integration
3.3. Enterprise social networking
3.3.1. Employee profiles and directories
3.3.2. Activity feeds and microblogging
3.4. Persistent team collaboration spaces
3.4.1. Threaded conversations
3.4.2. Content repositories
3.5. SMS/text messaging integration
3.5.1. SMS gateways
3.5.2. SMS-to-IM bridging
Strategic Planning Assumptions for Messaging and Presence
2025: 70% of enterprise communication will occur through unified messaging platforms that integrate IM, email, and SMS.
2026: AI-powered chatbots will handle 60% of routine employee inquiries, freeing up human resources for more complex tasks.
2027: Presence information will be automatically derived from 80% of employee digital interactions, providing real-time insights into availability and engagement.
2028: Holographic avatars will be used by 25% of remote workers for virtual "in-person" interactions.
2029: AI will proactively suggest relevant content and experts within enterprise social networks for 75% of projects.
2030: Brain-computer interfaces will enable hands-free, thought-driven messaging for 10% of employees in specialized roles.
2031: Fully autonomous AI agents will facilitate 50% of team collaboration, coordinating tasks, and optimizing workflows based on real-time data.
4. Unified Messaging
4.1. Integrated voicemail
4.1.1. Single inbox for voicemail, email, and faxes
4.1.2. Speech-to-text transcription
4.2. Email integration
4.2.1. Click-to-call from email clients
4.2.2. Presence status in email
4.3. Fax integration
4.3.1. Inbound fax-to-email
4.3.2. Outbound email-to-fax
4.4. Voice-to-text and text-to-voice
4.4.1. Voicemail transcription
4.4.2. Text-to-speech email reading
Strategic Planning Assumptions for Unified Messaging
2025: AI-powered voicemail transcription will be 95% accurate for common languages and accents.
2026: 80% of unified messaging platforms will offer real-time language translation for voicemails and emails.
2027: 60% of faxes will be processed using AI-driven optical character recognition and automatically routed to relevant recipients.
2028: Voice-to-text and text-to-voice AI models will achieve human-level naturalness for 75% of languages.
2029: 90% of unified messaging systems will use AI to automatically prioritize and categorize messages based on user preferences and urgency.
2030: Holographic avatars will be used to deliver 30% of voice messages, adding a visual element to asynchronous communication.
2031: Brain-computer interfaces will enable thought-to-text and text-to-thought communication for 15% of users with compatible devices.
5. Collaboration Tools
5.1. File sharing and document collaboration
5.1.1. Cloud-based file storage
5.1.2. Real-time co-authoring
5.1.3. Version control and history
5.2. Virtual workspaces
5.2.1. Team sites and wikis
5.2.2. Project management tools
5.3. Whiteboarding and annotation
5.3.1. Digital whiteboarding
5.3.2. Screen annotation and markup
5.4. Integrated calendars and scheduling
5.4.1. Shared calendars
5.4.2. Meeting scheduling assistants
Strategic Planning Assumptions for Collaboration Tools
2025: AI-driven content recommendations will be used by 70% of collaboration platforms to surface relevant files and resources.
2026: Virtual and augmented reality will be integrated into 40% of virtual workspaces, enabling immersive collaboration and prototyping.
2027: AI will automatically generate summaries and action items for 80% of meetings based on real-time transcription and analysis.
2028: 60% of whiteboards will have built-in AI capabilities, such as handwriting recognition, shape detection, and real-time translation.
2029: AI-powered meeting scheduling assistants will automatically optimize 90% of calendars based on attendee preferences, time zones, and meeting objectives.
2030: Holographic workspaces will be used by 25% of distributed teams, enabling shared 3D visualization and manipulation of projects.
2031: Brain-computer interfaces will enable thought-driven control of collaboration tools for 20% of users with compatible devices, streamlining interactions and reducing cognitive load.
6. Mobility and BYOD (Bring Your Own Device)
6.2.2. Call handoff between devices 6.3. Mobile device management (MDM)
6.3.1. Device enrollment and provisioning
6.3.2. Remote wipe and lock
6.4. Mobile security and compliance
6.4.1. Encryption and data loss prevention (DLP)
6.4.2. Policy enforcement
Strategic Planning Assumptions for Mobility and BYOD
2025: 90% of UC platforms will offer seamless call handoff between fixed and mobile devices.
2026: AI-powered MDM solutions will automatically optimize device settings and security policies for 80% of mobile devices.
2027: Biometric authentication will be used for 70% of mobile UC app logins, enhancing security and user experience.
2028: 5G networks will support holographic calling for 40% of mobile devices, enabling immersive on-the-go collaboration.
2029: AI-driven DLP will proactively prevent data leakage for 95% of mobile UC interactions.
2030: Brain-computer interfaces will enable hands-free, thought-driven control of mobile UC clients for 15% of users with compatible devices.
2031: Fully autonomous AI systems will manage 60% of mobile UC infrastructure, adapting to user behavior and optimizing performance in real-time.
7. Contact Center Integration
7.1. Multichannel communication
7.1.1. Voice, email, chat, social media
7.1.2. SMS and messaging app integration
7.2. Intelligent call routing
7.2.1. Skills-based routing
7.2.2. Customer data-driven routing
7.3. Analytics and reporting
7.3.1. Real-time and historical reporting
7.3.2. Sentiment analysis and quality management
7.4. CRM integration
7.4.1. Click-to-call and automatic contact record creation
7.4.2. Agent screen pops and context passing
7.5. Workforce optimization
7.5.1. Workforce management and scheduling
7.5.2. Quality monitoring and agent training
Strategic Planning Assumptions for Contact Center Integration
2025: AI-powered chatbots and virtual agents will handle 70% of routine customer inquiries.
2026: Predictive AI models will route 80% of calls to the best-suited agent based on customer data and agent performance.
2027: Real-time sentiment analysis will be used in 90% of contact center interactions to guide agent responses and escalations.
2028: AI-driven workforce optimization will automate 75% of scheduling and training decisions.
2029: Holographic agents will be used for 30% of high-touch customer interactions, providing a more personalized experience.
2030: Brain-computer interfaces will enable 20% of agents to handle multiple conversations simultaneously, using thought-driven commands.
2031: Fully autonomous AI contact centers will handle 50% of customer interactions end-to-end, with human agents focusing on complex cases and strategy.
8. UC as a Service (UCaaS)
8.1. Cloud-based UC
8.1.1. Multi-tenant platforms
8.1.2. Private cloud deployments
8.2. Hybrid UC
8.2.1. Mix of on-premises and cloud components
8.2.2. Cloud bursting and failover
8.3. Managed UC services
8.3.1. Fully hosted and managed UC
8.3.2. Monitoring and troubleshooting
8.4. Vertical-specific UCaaS solutions
8.4.1. Industry-specific feature sets and integrations
8.4.2. Compliance-ready deployments
Strategic Planning Assumptions for UC as a Service (UCaaS)
2025: 70% of organizations will have migrated their UC infrastructure to cloud-based platforms.
2026: AI-powered network optimization will dynamically allocate resources for 80% of UCaaS deployments, ensuring optimal performance.
2027: 60% of UCaaS solutions will offer industry-specific features and integrations, catering to vertical market needs.
2028: Hybrid UC deployments will leverage AI for seamless failover and load balancing between on-premises and cloud components for 90% of organizations.
2029: Managed UC services will use AI-driven predictive maintenance to proactively prevent 75% of potential issues.
2030: 50% of UCaaS solutions will offer built-in compliance features for data privacy regulations like GDPR and HIPAA.
2031: Fully autonomous AI systems will manage 80% of UCaaS infrastructures, continuously optimizing for cost, performance, and user experience.
9. Interoperability and Integration
9.1. Standards-based protocols
9.1.1. SIP, XMPP, WebRTC
9.1.2. H.323 and MGCP
9.2. API and SDK support
9.2.1. REST APIs and webhooks
9.2.2. UC platform-specific SDKs
9.3. Integration with business applications
9.3.1. Salesforce, ServiceNow, Zendesk
9.3.2. Oracle, SAP, Microsoft Dynamics
9.4. Integration with productivity suites
9.4.1. Microsoft 365 and Teams
9.4.2. Google Workspace 9.5. Legacy system integration and migration
9.5.1. PBX and voicemail system integration
9.5.2. Phased migration and coexistence
Strategic Planning Assumptions for Interoperability and Integration
2025: 80% of UC platforms will support open standards like SIP and WebRTC, enabling seamless interoperability.
2026: AI-powered API management will dynamically scale and secure 90% of UC integrations.
2027: 70% of UC solutions will offer no-code integration with popular business applications and productivity suites.
2028: AI-driven chatbots will guide users through 60% of UC integration and migration processes.
2029: Legacy system integration will be fully automated using AI for 75% of organizations, minimizing manual effort.
2030: 95% of UC platforms will support brain-computer interface protocols, enabling seamless integration with emerging neurotech devices.
2031: Autonomous AI agents will continuously monitor and optimize integrations for 85% of UC ecosystems, ensuring peak performance and reliability.
10. Security and Compliance
10.1. Encryption
10.1.1. Secure Real-time Transport Protocol (SRTP) for media
10.1.2. Transport Layer Security (TLS) for signaling
10.1.3. End-to-end encryption for IM and file transfer
10.2. Authentication and access control
10.2.1. Multi-factor authentication (MFA)
10.2.2. Single sign-on (SSO) and identity management
10.2.3. Role-based access control (RBAC)
10.3. Regulatory compliance
10.3.1. HIPAA for healthcare
10.3.2. FINRA for financial services
10.3.3. GDPR for privacy
10.4. Secure guest access and federation
10.4.1. External user authentication and authorization
10.4.2. Cross-company UC federation
10.5. Fraud detection and prevention
10.5.1. Call admission control and toll fraud prevention
10.5.2. Spam and phishing detection for messaging
Strategic Planning Assumptions for Security and Compliance
2025: 90% of UC platforms will use AI-powered threat detection to proactively identify and block security breaches.
2026: Biometric authentication will be the primary method for 80% of UC logins, replacing passwords.
2027: AI-driven compliance monitoring will automatically detect and flag 95% of potential violations in real-time.
2028: Quantum-resistant encryption will be used by 60% of UC platforms to protect against emerging quantum computing threats.
2029: AI-powered fraud detection will prevent 99% of toll fraud attempts and other UC-related scams. 2030: 75% of UC platforms will use blockchain technology for tamper-proof audit trails and identity management.
2031: Autonomous AI security agents will continuously monitor and adapt UC security posture for 85% of organizations, staying ahead of evolving threats.
11. Administration and Management
11.1. Centralized provisioning and configuration
11.1.1. Web-based administration portals
11.1.2. Bulk user provisioning and synchronization
11.2. Policy-based management
11.2.1. User and device profiles
11.2.2. Compliance policies and enforcement
11.3. Performance monitoring and analytics
11.3.1. Real-time dashboard and alerts
11.3.2. Historical reporting and trending
11.4. Billing and resource allocation
11.4.1. Call detail records and accounting
11.4.2. Resource consumption tracking
11.5. Help desk and user support tools
11.5.1. Remote diagnostics and troubleshooting
11.5.2. Self-service user portals
Strategic Planning Assumptions for Administration and Management
2025: 80% of UC administration tasks will be automated using AI, reducing manual effort by 60%.
2026: AI-driven performance monitoring will proactively identify and resolve 90% of UC issues before users are impacted.
2027: Predictive analytics will be used to optimize resource allocation and billing for 75% of UC deployments.
2028: Conversational AI assistants will handle 70% of tier-1 help desk inquiries, freeing up human agents for complex issues.
2029: Self-healing UC systems will automatically detect and resolve 85% of performance and configuration issues.
2030: 95% of UC administration portals will offer immersive 3D visualizations and interaction using virtual reality.
2031: Fully autonomous AI systems will manage 90% of UC administration tasks, continuously optimizing for performance, cost, and user satisfaction.
12. Artificial Intelligence and Automation
12.1. AI-powered virtual assistants and chatbots
12.1.1. Natural language processing and understanding
12.1.2. Intelligent call routing and self-service
12.2. Sentiment analysis and real-time translation
12.2.1. Emotion detection for customer service
12.2.2. Multi-language support and translation
12.3. Meeting transcription and note-taking
12.3.1. Real-time transcription and closed captioning
12.3.2. Automatic meeting minutes and summaries
12.4. Automated workflows and process optimization
12.4.1. Robotic process automation (RPA)
12.4.2. AI-driven workflow optimization
12.5. Predictive analytics and proactive problem resolution
12.5.1. Anomaly detection and predictive maintenance
12.5.2. AI-assisted troubleshooting and root cause analysis
Strategic Planning Assumptions for Artificial Intelligence and Automation
2025: 70% of customer interactions will be handled by AI-powered virtual assistants and chatbots.
2026: Real-time sentiment analysis will be used in 80% of UC interactions to provide personalized and empathetic responses.
2027: AI-driven meeting transcription and note-taking will be available for 90% of UC meetings.
2028: Automated workflows and process optimization will reduce manual UC administration tasks by 75%.
2029: Predictive analytics will prevent 95% of UC outages and performance issues before they occur.
2030: AI-assisted troubleshooting will resolve 80% of UC issues without human intervention.
2031: Fully autonomous AI systems will handle 85% of UC processes end-to-end, from user interaction to backend optimization.
Vendors
Microsoft
Microsoft Teams
Skype for Business
Microsoft 365
Cisco
Cisco Webex Suite (Meetings, Calling, Messaging)
Cisco Unified Communications Manager (UCM)
Cisco Jabber
Zoom
Zoom Meetings
Zoom Phone
Zoom Chat
Avaya
Avaya OneCloud UCaaS
Avaya OneCloud CCaaS
Avaya IX Workplace
RingCentral
RingCentral MVP (Message, Video, Phone)
RingCentral Video
RingCentral Contact Center
8x8
8x8 X Series (UC, Video, Contact Center)
8x8 Express
8x8 Meet
Mitel
MiCloud Connect
MiCloud Flex
MiCollab
Slack
Slack Platform
Slack Connect
Slack Huddles
Fuze
Fuze UCaaS
Fuze CCaaS
Fuze Meetings
Google
Google Workspace (Gmail, Meet, Chat, Drive)
Google Voice
Google Cloud Contact Center AI
Vonage
Vonage Business Communications (VBC)
Vonage Contact Center
Vonage API Platform
GoTo (formerly LogMeIn)
GoToMeeting
GoToWebinar
GoToConnect
Dialpad
Dialpad Talk
Dialpad Meetings
Dialpad Contact Center
Alcatel-Lucent Enterprise (ALE)
Rainbow UCaaS
OmniPCX Enterprise
OpenTouch Suite
Unify (Atos)
Circuit
OpenScape Voice
OpenScape 4000
NEC
UNIVERGE BLUE
UNIVERGE 3C
SV9500 Communications Server
Masergy
Masergy UCaaS
Masergy CCaaS
Masergy Managed SD-WAN
Nextiva
Nextiva One
Nextiva Contact Center
Nextiva Analytics
Talkdesk
Talkdesk CX Cloud
Talkdesk Phone
Talkdesk Workspace
Genesys
Genesys Cloud CX
Genesys Engage
Genesys PureConnect